Versa Lite stopped working and shows "Data not cleared sync and try again"

[Lelia123]

Versa lite has stopped working. It is fully charged. The screen had gone blank. I have tried to reset it but it hasn’t worked and the screen is just coming up now as data not cleared sync and try again? 

Moderator edit: subject for clarity 

[LucyJCarter · Accepted solution]

I am having exactly the same issue 🤬

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lelia123 @LucyJCarter.

@Lelia123 Thank you for sharing the details of the issue with your device. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@LucyJCarter I recommend doing the following:

- In the Fitbit app tap the Today tab, and tap your profile picture. 

- Tap Set Up a Device. 

- Choose your device and follow the on-screen instructions to continue.

Keep me posted on the outcome. 

[LAC3177]

My FB Lite synced and is fully charged, but the screen is frozen.  Followed your instructions above...no change in status.

[LAC3177]

"Data not cleared.  Sync and try again."

[LiliyaFitbit]

Hi @LAC3177, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing the details of the issue with your watch. I appreciate your troubleshooting efforts and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.