help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite stuck on Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2020 17:21 - last edited on ‎08-14-2020 22:44 by Fitbit Moderator

‎08-14-2020 17:21 - last edited on ‎08-14-2020 22:44 by Fitbit Moderator

I have had my Fitbit Versa Lite for a little under 8 months. The Fitbit is stuck on the Fitbit logo screen and will not do anything else. Please help

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-14-2020 22:43

‎08-14-2020 22:43

Hi @tiarinaldo, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this and if you haven't already done so, please try our restart process following the next steps:

 

  1. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

Keep me posted and let me know if further assistance is needed.  

Best Answer
0 Votes