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Versa Lite stuck on message "Data not cleared, Sync & Tried again"

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‎02-16-2023 08:42 - last edited on ‎02-16-2023 10:14 by Fitbit Moderator

‎02-16-2023 08:42 - last edited on ‎02-16-2023 10:14 by Fitbit Moderator

How to fix using android? Watch shows data not cleared Sync and try again.

 

 

Moderator Edit: Clarified subject

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‎02-16-2023 10:15 - edited ‎07-12-2023 06:24

‎02-16-2023 10:15 - edited ‎07-12-2023 06:24

Hi there, @Bullst. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa Lite to the relative's Fitbit account.
  • If there is no connection, restart your Versa Lite. 

If you both continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-16-2023 10:15 - edited ‎07-12-2023 06:24

‎02-16-2023 10:15 - edited ‎07-12-2023 06:24

Hi there, @Bullst. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa Lite to the relative's Fitbit account.
  • If there is no connection, restart your Versa Lite. 

If you both continue having issues to pair the Fitbit device, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes