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Versa Lite stuck on message "Data not cleared Sync & Try again"

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‎07-19-2021 15:35 - last edited on ‎07-19-2021 16:32 by Fitbit Moderator

‎07-19-2021 15:35 - last edited on ‎07-19-2021 16:32 by Fitbit Moderator

I have this message on my watch.  I can't get past this screen.  Won't turn on.  Won't sync

 

Data Not Cleared

Sync and Try Agajn

 

Moderator Edit: Clarified subject

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‎07-19-2021 16:32 - edited ‎10-08-2023 08:35

‎07-19-2021 16:32 - edited ‎10-08-2023 08:35

Hi there, @grantdiva. Welcome to the Community Forums. Thanks for the details shared in your post.

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-19-2021 16:32 - edited ‎10-08-2023 08:35

‎07-19-2021 16:32 - edited ‎10-08-2023 08:35

Hi there, @grantdiva. Welcome to the Community Forums. Thanks for the details shared in your post.

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes