Versa Lite stuck on message "Data not cleared Sync & Try again"

[srvtruesdale]

Hi! My versa lite is stuck on a screen reading "data not cleared sync & try again". It won't connect to bluetooth or update in the app. I have been charing it for 2 days and nothing has changed. What should I do? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @srvtruesdale. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[SeasideHappy]

"Data not cleared, sync & try again" message on my versa lite. HELP!!!! 

I've tried these steps (below) over and over and over....deleted ALL my data (on the web) etc...along with a dozen other suggestions

from users of the Fitbit community but still have the SAME message displayed on my watch. Purchased/activated in Jan 2020...

So frustrating!!!! 

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

Update: I have tried everything that our Fitbit moderator suggested and tons of other suggestions.

STILL no luck! After hours and hours of working on the issue my versa lite still displays "Data not cleared, Sync & try again." 

MarreFitbit Moderator - WHATS NEXT???? Thank you I NEED HELP!

Update: 

NO I never did a "factory reset" I just put my watch on overnight charge and the next day I get this silly message: "Data not cleared, Sync & try again."

I did all you suggested: Deleting the app and then downloading a new one, restarting the watch, turning on/off Bluetooth, deleting ALL my activity history from my account on the website (lost a LOT of data- NOT happy about that!), trying to change the watch face, removed my fitbit from my account, help! What's next? Thank you 

[MarreFitbit]

Hi there, @SeasideHappy. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above. We‘re taking your comments and sentiments in regards to our products into consideration.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.