Versa Lite stuck on message "Data not cleared Sync & Try again"

[kclover]

Data won’t clear - how do I sync again to clear the data?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kclover. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps in the order listed even if some of them you've done already:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.