09-23-2020
22:00
- last edited on
09-24-2020
12:11
by
MarreFitbit
09-23-2020
22:00
- last edited on
09-24-2020
12:11
by
MarreFitbit
My versa lite was not able to connect to my phone through Bluetooth...so I rebooted it...now it showing message ..data not cleared sync and try again...please help
Moderator Edit: Clarified subject
09-24-2020 01:44
09-24-2020 01:44
I'm having the same problem & nothing I do will make it work...
09-24-2020 12:13 - edited 10-19-2023 11:52
09-24-2020 12:13 - edited 10-19-2023 11:52
Hi there @Rupendra and @MelLittle, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having with your Versa smartwatches, I understand where your concerns are coming from. I'll be glad to help you guys.
Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Tried and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below:
If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
Give this a go and let me know if after linking your watch again to the Fitbit app you continue having syncing difficulties. I'll be around, keep me in the loop.
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09-29-2020 05:52
09-29-2020 05:52
Hi, I have followed the process mentioned, however the same problem continues.
09-29-2020 09:49
09-29-2020 09:49
ever since last update I have been doing all these steps and I keep getting sync problems on mine and my wife's Versa Lites
09-29-2020 10:22
09-29-2020 10:22
I'm having the same problem, too, after just connecting it to charge. Started yesterday, early evening.