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Versa Lite stuck on message "Data not cleared Sync & Try again"

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‎11-02-2020 11:11 - last edited on ‎11-02-2020 13:18 by Fitbit Moderator

‎11-02-2020 11:11 - last edited on ‎11-02-2020 13:18 by Fitbit Moderator

can somebody fix this problem

 

 

 

Moderator Edit: Clarified subject

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‎11-02-2020 13:19 - edited ‎01-09-2024 02:59

‎11-02-2020 13:19 - edited ‎01-09-2024 02:59

Hi there @farismma, welcome to the Community Forums. I'm sorry to  hear that your Versa Lite is stuck on message "Data not cleared Sync & Try again", I'll be glad to help you to solve the issue.

Please note that the error message you're now receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch. That being said, please try the steps below: 

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-02-2020 13:19 - edited ‎01-09-2024 02:59

‎11-02-2020 13:19 - edited ‎01-09-2024 02:59

Hi there @farismma, welcome to the Community Forums. I'm sorry to  hear that your Versa Lite is stuck on message "Data not cleared Sync & Try again", I'll be glad to help you to solve the issue.

Please note that the error message you're now receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch. That being said, please try the steps below: 

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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