Versa Lite stuck on message "Data not cleared Sync & Try again"

[Melissa.garza87]

I got a new phone. Reset my versa lite to connect to my account. Big red X comes up after trying to update firmware for hours. I've tried all of the suggestions listed in other posts, same thing keeps popping up at the end. Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Melissa.garza87, welcome to the Community Forums. Thanks for already troubleshooting your Versa Lite prior to posting here. 

I've seen that you got in touch with our Support Team today and they already helped you with this situation. If you have any questions, please feel free let our team know. 

Have a nice day! 

[Melissa.garza87]

They weren't much help. Told me to do the same thing I've been doing and when that didn't work told me they would allow me to send mine in to get a replacement-which would have been great. Only to get an email saying my fitbit is no longer covered under warranty. Glad I wasted my money. Will not be purchasing another fitbit again.  Very disappointing!

[MarreFitbit]

Hi @Melissa.garza87, we understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Thanks for your understanding.

[Melissa.garza87]

This is my third and last fitbit. They don't seem to last very long. It seems many people are having the same issue as me, I hope they have better luck than just a "we can't figure it out". My fitbit is in perfect condition except for your faulty system. I understand the discount, I am not happy with a 35% discount. I want my fitbit, that I already bought, operational, I'm confused as to why they can't figure out why this is happening with all of these fitbits having the same issue.