Versa Lite stuck on message "Data not cleared Sync & Try again"

[MMalenge]

I did a hard restart on my versa lite because the screen was not responding. I have tried to unpair the watch from my android phone, deleted it from Bluetooth and restarted my phone. It keeps on going back to the screen - data not cleared sync & try again. It downloads to 1% then goes back to the screen. I have been at this for a long time, deleting, reinstalling etc. and nothing. Please help

Moderator Edit: Clarified subject

[Guy_]

It might help to try clearing the cache.

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Remove it from Bluetooth and in the Fitbit App remove it from the account then do "+ Set up a Device"

Restart both watch and phone.

Make sure there are no other Bluetooth devices on while doing this, nor any other phone or accounts where it connected to.

[MarreFitbit]

Hi there, @MMalenge. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already helped you on this matter. If you have any further questions regarding the outcome of your case, please feel free to update it so our team can continue assisting you.

Have a nice day. 

[JustinCas3]

I ran into a similar issue and got something to work for me. I had another android phone so the phone it was connected to I turned off the Bluetooth and left in another room. I then installed the app on another phone and tried to connect the Versa to it. It connected and looked like it was going to work but ended up not loading fully but luckily it let me into the setting on the watch so I could do a factory reset and that finally worked so then I just reloaded it on my regular phone again.

[MarreFitbit]

@JustinCas3 Awesome! I'm glad to hear you managed to solve the issue with your watch. Thanks for sharing the steps that have worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Welcome to the Community Forums.