Versa Lite stuck on message "Data not cleared Sync & Try again"

[MJ84]

My Versa Lite is showing an error message: "Data not cleared.Sync and try again". I have been trying to sync and nothing happens. My device is paired to my phone but it wont connect. This happened after I updated the app.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MJ84. Welcome to the Community Forums. Thanks for the details provided in your post. 

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[MJ84 · Accepted solution]

Thank you. 

Will try this.🙂