Versa Lite stuck on message "Data not cleared Sync & Try again"

[Oldmanwinter270]

Ok so I’ve literally tried EVERYTHING and when I mean EVERYTHING I mean EVERYTHING. I’ve been all over and truly have been trying to make my Fitbit work for the past 6 months it won’t update and keeps saying data not cleared sync and try again and sometimes it will go the the green check mark and load. And when it’s loading it will either just stay loading tell it dies or go back to the data not cleared sync and try again so at this point I’m willing to try ANYTHING and if nothing helps I’m the next month I’m going to give up and return it. I’m beyond frustrated and would like all this to be over. please tell me what I should do and or should I just go and return it and buy an Apple Watch lol 

       sincerely someone who’s frustrated 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Oldmanwinter270  if you've had the Fitbit for six months, most retailers wouldn't take it back. Have you worked with support to get it working?

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit · Accepted solution]

Hi there, @Oldmanwinter270. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments in regards to our products and services. @Odyssey13 Thank you so much for your advice!

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

• Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?