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Versa Lite stuck on message "Data not cleared Sync & Try again"

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‎08-13-2021 09:10 - last edited on ‎08-14-2021 06:53 by Fitbit Moderator

‎08-13-2021 09:10 - last edited on ‎08-14-2021 06:53 by Fitbit Moderator

Versa Lite’s screen got stuck with a msg, “Reset Failed, Your data was not cleared. Please try again. Okay.” Now frozen, cannot touchscreen, cannot get rid of this msg, cannot proceed. Very serious problem now after installing the latest Fitbit app update ! 😡😡😡

 

 

Moderator Edit: Clarified subject

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‎08-14-2021 06:55 - edited ‎10-25-2023 17:03

‎08-14-2021 06:55 - edited ‎10-25-2023 17:03

Hi there, @Cheng038. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen that you contacted our Support Team after posting here. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact them back so they can continue assisting you. 

Thanks for your understanding. Have a great day. 

Maria | Community Moderator, Fitbit


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