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Versa Lite stuck on message "Data not cleared Sync & Try again"

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‎11-24-2021 03:02 - last edited on ‎11-24-2021 03:10 by Fitbit Moderator

‎11-24-2021 03:02 - last edited on ‎11-24-2021 03:10 by Fitbit Moderator

In 2019, he was given a Versa Lite during a business trip to walmart in the US. When recently used, the message "Data not cleared, sync &Try again" is displayed.

Versa Lite has been updated to the latest version, but the Versa screen always shows "Data not cleared, sync &Try again". What can I do to get my device back? Thank you very much!

 

Moderator Edit: Clarified subject

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‎11-24-2021 03:13 - edited ‎06-23-2024 05:50

‎11-24-2021 03:13 - edited ‎06-23-2024 05:50

Hi there, @CC.cheng. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Please note that the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from your Fitbit account. With that being said, I'd recommend the following to solve the issue:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa Lite again.
  • If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope this helps. 
Maria | Community Moderator, Fitbit


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‎11-24-2021 17:22

In response to MarreFitbit

‎11-24-2021 17:22

Hi ,Maria! Thank you for you reply.

Yes, I remember. My wife used it for a while. When I took it back, I did a factory reset. Today I logged in to my own and my wife’s two accounts, and deleted the device from the account. Even, I have applied to delete the two accounts and re-registered a new account.
According to your instructions, I reset the device on a Win 10 version computer, but the screen of my Versa Lite still shows: "Data not cleared, Sync & Try again". What should I do next? Thanks!

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‎11-26-2021 02:06

In response to MarreFitbit

‎11-26-2021 02:06

I was so happy that my device came to life.

I re-downloaded an App from the official website and spent 10 hours updating the device. Today I installed it and my Versa Lite is working again!

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