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Versa Lite stuck on message "Data not cleared Sync & Try again"

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‎07-01-2022 03:28 - last edited on ‎07-01-2022 05:17 by Fitbit Moderator

‎07-01-2022 03:28 - last edited on ‎07-01-2022 05:17 by Fitbit Moderator

My watch has a red cross and following message 

Data not cleared sync and try again. However it won't let me sync and I can't do anything with the screen. Is it broken?

 

Moderator Edit: Clarified subject

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‎07-01-2022 05:18 - edited ‎07-12-2023 10:48

‎07-01-2022 05:18 - edited ‎07-12-2023 10:48

Hi there, @Acro. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. I understand where your concern is coming from.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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