Versa Lite stuck on message "Data not cleared Sync & Try again"

[Sowmyanair]

Have tried restarting the watch, unpairing the device from account , clearing the cache of the app etc . Why is fitbit so troublesome

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sowmyanair. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before posting here. I understand where your concern is coming from. 

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps in the order listed even if some of them you've done already:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?