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Versa Lite stuck on "Data not cleared, sync & try again"

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‎10-02-2023 10:56 - last edited on ‎10-02-2023 11:21 by Fitbit Moderator

‎10-02-2023 10:56 - last edited on ‎10-02-2023 11:21 by Fitbit Moderator

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 I have done all the things of the internet which will help me and it's still like this help me please 

 

Moderator Edit: Clarified subject

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‎10-02-2023 11:24

‎10-02-2023 11:24

Hi there, @Kaz7.4. Thanks for stopping by in the Fitbit Community Forums and the image attached. 

Well, this usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa Lite, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎10-02-2023 11:24

‎10-02-2023 11:24

Hi there, @Kaz7.4. Thanks for stopping by in the Fitbit Community Forums and the image attached. 

Well, this usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa Lite, forget Bluetooth and perform the factory reset. To solve this issue, try these steps in the following order:

  • Unpair your Versa Lite from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer