Versa Lite stuck on "Data not cleared, sync & try again"

[mmg2030]

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @mmg2030. Welcome to the Fitbit Community Forums. Thanks for the image attached. I'm sorry to hear that your Versa Lite is stuck on that message. I will do my best to help you with this!

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa Lite from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?