Versa Lite stuck on "Data not cleared, sync & try again"

[Suebee2000]

I have tried every single step suggested in the previous threads that mentioned this problem. I have factory reset the device 8-10 times in the last month. I have unpaired/paired bluetooth, uninstalled and reinstalled the app. NOTHING WORKS. I purchased this 15 months ago! Come on! Will a Fitbit representative please respond with additional suggestions to fix? 

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @Suebee2000  in the previous post you made, you had a Fitbit Moderator, who is a company employee, respond. click if you need to read it again