Versa Lite stuck on "To start download the Fitbit app" message

[CollinP]

My Versa Lite was showing wrong time/date so I did a factory reset

now the Versa will not update, initially it looked like it was updating, color bar was moving across the screen

now it says 100% but screen says "Load FitBit app to continue" (what it said before I started this long process)

When I select update on the app, the fitbit lite shows a Green Checkmark (good right?) after a while, the app says cannot update and the lite screen sill shows "load fitbit"

what am I doing wrong?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CollinP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

Besides the steps you've done, please try doing the following:

• Make sure you've removed your Versa Lite from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

As a friendly reminder, keep in mind that in order to set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device.

If you continue having issues with the date and time, know that your Versa Lite may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. For more information, see Why won't my Fitbit device sync?

Hope that helps. 

[CollinP]

These suggestions failed to get the FitBit Versa Lite to respond any differently

I also took the FitBit to the BestBuy Geek Squad and they said Fitbit has had a great deal of fitbits that have died after receiving the latest update

in fact they said that FitBit servers have failed to fix the problem they caused by this update, which is amazing, they even said new fitbits might die also in the setup procedure

[MarreFitbit]

@CollinP I appreciate you had followed the tips and recommendations provided above. I understand where you're coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[CollinP]

not only did your update kill my versa, but your link didnt send me anywhere where I could "get connected"

I clicked on the versa series link and it didnt do anything