Versa Lite stuck on "To start download the Fitbit app" message

[Brandy2006]

Can you reset your Fitbit Versa Lite?  After I tried syncing my Versa Lite , it went back to the beginning wanting me to download the Fitbit app again.   

Moderator Edit: Clarified subject

[Guy_]

@Brandy2006  - that means you did a factory reset and everything on the watch was removed and reset to like when you got it.

You will have to setup your watch all over again - How do I set up my Fitbit device? 

[Brandy2006]

Can I contact you again if I run into any issues?

[MarreFitbit · Accepted solution]

Hi there, @Brandy2006. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

Do you still have issues? Did you follow @Guy_'s suggestions?

If the issue is still going on, please try doing the following:

• Make sure you've removed your Versa Lite from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Feel free to contact us back if you need further assistance.