06-23-2022
00:12
- last edited on
06-23-2022
05:04
by
MarreFitbit
06-23-2022
00:12
- last edited on
06-23-2022
05:04
by
MarreFitbit
Hello, have woken this morning to my Fitbit versa lite screen saying “music control” “no phone connected”. Has been on there all day and not sure how to get it off! Have tried uninstalling and reinstalling the device in the app. Tried playing music and then Turing music off. Turning Bluetooth off and on. Holding the button in for various time lengths. Nothing will remove it from my screen. Fitbit is connected to IPhone 8. Thanks 😊
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-23-2022 05:06 - edited 06-12-2023 07:21
06-23-2022 05:06 - edited 06-12-2023 07:21
Hi there, @Candlebark. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from.
In addition to the steps you've attempted, please try the following:
If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-23-2022 05:06 - edited 06-12-2023 07:21
06-23-2022 05:06 - edited 06-12-2023 07:21
Hi there, @Candlebark. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from.
In addition to the steps you've attempted, please try the following:
If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...