Versa Lite stuck "To start download the Fitbit app"

[Saba_CS]

I'm having trouble with my Versalite (Single button model). It's showing a message that says "To start download the Fitbit app," and I can't get past it to access the menu on the device, enable Bluetooth, or do anything else. I have sufficient battery charge on the device. Can you please guide me on how to proceed and connect to the device?


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there. @Saba_CS. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa Lite is still stuck on that message. I understand your concern, I will do my best to help you with this! 

As per the message on the watch's screen, it seems that your Versa Lite is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa Lite as a connected device. If so, please unpair/remove it.
• Remove the Versa Lite from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?