Versa Lite stuck "To start download the Fitbit app"

[sherrybourassa]

Had to do a factory reset on my versa lite watch and now it won't go past the to start down load Fitbit app which I have done. Won't go to next message on setting it up.


Moderator Edit: Clarified subject

[DramaQueenDiva]

Can you send a screenshot of what you see?

Also, do you have your BT on for your phone?  It may be trying to connect to the phone.

[MarreFitbit]

Hi there, @sherrybourassa. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is stuck on that message. @DramaQueenDiva Thanks for trying to help! 

As per the message on the watch's screen, it seems that your Versa Lite is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa Lite as a connected device. If so, please unpair/remove it.
• Remove the Versa Lite from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa Lite again.
• If there is no connection, restart your Versa Lite.

If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[sherrybourassa]

Thank you for getting back to me. I deleted Fitbit app and versa lite
pairing from phone and reloaded app from app store. Watch started to do an
update and although I still no longer get heart rate or sleep info numbers,
it is working like it did with old phone that also stopped giving heart
rate and sleep rating after Fitbit update OS to 10 and I switched to Google
per advisement that the Fitbit access would be deleted in 2025. I was just
glad watch started to work again.
Thanks again, Sherry

[MarreFitbit]

@sherrybourassa I'm glad to hear that you're back on track. Thanks for sharing the outcome! 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!