Versa Lite stuck with big red X

[lilmomma86757]

i have. Versa Lite that i purchased like 6 .onths ago. suddenly im get this big red x and its stating data not cleared. cnt be synced. ive let the battery died, recharged, ive hard reset, restarted it. i deleted it from the app n put it bck up. tried to do the update and nothing is happening. still stuck with the big red x. anybody have any other ideas

Moderator edit: format

[NellyG]

Hi @lilmomma86757   Did you try a Long Restart? If not, try it. If that doesnt clear the X then contact Support.

Fitbit Support  

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[RthRide]

I have the exact same issue. For some reason I was no longer receiving notification on my fitbit. I did exactly as you did, and my fitbit is stuck with a big red X. Were you able to fix?

[DavideFitbit]

Hi @RthRide, welcome to the Fitbit Community forums. 

Thank you for all the details that you've provided about what you've been experiencing with your Versa watch. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[RthRide]

I have not received any feedback from Fitbit and am still encountering the same issues. I have to recharge my fitbit at least 2x per day. And when I charge before going to bed, the charge does not even last the night. This is the 2nd fitbit I have purchased and both have had issues within an unacceptable period of time. For the price we pay, they should last much longer than they do. I will not purchase another fitbit again. Waste of money for the issues I have had.

[Mavlab]

I’m having the same problem. I’ve contacted Fitbit and they don’t seem to know how to handle the problem. The troubleshooting they did, I had already done. This seems to be a issue so many of your customers are experiencing. Why isn’t there a fix for this. My Fitbit connects to wi-fi, but when I try to update it states wi-fi is unavailable, (big red X keeps appearing) gives me the option to update with Bluetooth. It seems to update, but then goes back to the same screen which states I need to update. I’m so disappointed. I never had problems with my Apple Watch. This is also my second Fitbit. I will no longer buy from Fitbit if they cannot support their product.