Versa Lite the screen on the watch has frozen

[Dhoula]

I have received my new Versa Lite today. I have charged it and downloaded the app on my phone.

However, the screen on the watch has frozen, despite pressing re set several times. 

Moderator edit: subject updated for clarity

[SunsetRunner]

Hi @Dhoula , seems you have a Versa Lite Dead On Arrival. Contact Customer Support asap, regards kuzibri

[Dhoula]

I think you could be right! Thank you. 

Sent from Yahoo Mail on Android

[SunsetRunner]

Hi @Dhoula , keep me posted on the outcome of your contact with CS. Whenever this is not satisfactory in your opinion, I will ask a Moderator to jump in, regards kuzibri