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Versa Lite touchscreen unresponsive and time is 18 mins off.

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‎03-11-2020 11:15

‎03-11-2020 11:15

My daughter’s Versa Lite screen does not respond to touch. In addition, it is losing time. It was a Christmas gift so it should be under warranty. I’ve reset it numerous times and let it fully charge. What else can I try? Customer support can’t help until I know what email was used to register it even though it was purchased direct.

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‎03-12-2020 05:07

‎03-12-2020 05:07

@Slobo, welcome to our Fitbit Community. I'm sorry to hear that the touchscreen of your Versa Lite stopped working.

 

I know how frustrating this is for you. However, our Support team really needs the email address that is linked to your Fitbit account so they can verify the warranty and assist you accordingly.

 

We really appreciate your patience and time with this.

 

I'll be around if you have any questions.

JuanJo | Community Moderator

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