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Versa Lite tracking HR when I'm not wearing it

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‎01-28-2021 13:31 - last edited on ‎01-29-2021 17:15 by Fitbit Moderator

‎01-28-2021 13:31 - last edited on ‎01-29-2021 17:15 by Fitbit Moderator

I noticed whilst updating my versa that my heart rate jumped yet I wasn't even wearing it. How can I reset or fix this. Even when I don't wear it it still says a heartrate

 

Moderator Edit: Clarified subject

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‎01-29-2021 17:14

‎01-29-2021 17:14

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

 

I’ll be here if further assistance is needed.

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