Versa Lite tracking inaccurate distance while running.

[Krhunt]

I recently purchased a versa lite, and I’ve noticed an odd occurrence. When running, I’ll check my distance on the clock face, and it will show a certain mileage covered. If I do a slow down or cool down, the distance drops. I’ll resync on the app and it will sometimes catch up or keep the lower miles. I continue my run and sometimes the distance will kick back up to the accurate distance OR it will show an even lower distance than previously covered. Today’s example would be starting a run with two miles already walked throughout the day, doing a three mile run then having the device sync and show 1.7 miles. 

Ive been in contact with support and communication has ceased. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Krhunt have a warm welcome to the Fitbit community, it's great to have you on board. 😄

I appreciate your participation in the Forums and for sharing your experience with us. I have reached our Support Team and it seems you have maintain a constant communication with them and your case has already been escalated and is being worked on by a member of our Team, please expect a reply soon. 

Thanks for your patience and understanding, please keep us updated!