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Versa Lite tracking steps I haven't done

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‎07-09-2020 23:37 - last edited on ‎07-21-2020 05:17 by Fitbit Moderator

‎07-09-2020 23:37 - last edited on ‎07-21-2020 05:17 by Fitbit Moderator

I've just synced my fitbit and its showing I did 9,000 steps between 7am and 7.15 am. I can assure i was asleep at this time and I don't think anyone has ever done 9,000 steps in 15 minutes. I have shut down the device and restarted in hope it would right itself but it hasn't. This is totally in accurate and now I can't log my steps properly for today.

 

 

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‎07-21-2020 05:17

‎07-21-2020 05:17

Hi @Alicema94, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it shows a high amount of steps that were not taken. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

 

Finally, monitor your watch and see if the issue doesn't happen again.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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