Versa Lite tracks a low amount of calories

[blvlgirl]

calories burn are low all of a sudden on versa lite. also sometimes it shows an amount then when i look at it the total is lower

i have an apple iphone

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @blvlgirl, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa Lite is showed and tracked a low amount of calories burned.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[blvlgirl]

Thank you for your reply. I did contact fitbit support and they were able to help me.

Thank you for your concern and have a great day!

Pat

[JuanJoFitbit]

Hi @blvlgirl, that's great news! I'm glad to hear that our Support team took care of your case. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀