Versa Lite turns off by itself and the touch screen doesn't work

[Daryll79]

Hello, I got this as a Xmas present less than a month ago and for the first couple of weeks it was fine, 

now it just constantly shuts off and the starts, the touch screen doesn’t work at all, 

can I return this item without a receipt as it was paid with vouchers from Argos.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Daryll79, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it turns off all of a sudden and the touch screen doesn't work.

Before checking out the warranty of your Versa, I'd like to provide some troubleshooting steps that have been helpful for this type of issues and see if your watch can be fixed.

Please restart your Versa Lite as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

Keep me posted on the outcome.

[Daryll79]

Hello, thanks for your reply.
The issue just kept getting worse so I used Fitbit.com live messenger and they talked me through all the help I could try, after checking a few purchase details they sent me a ticket for free replacement of the watch part,This has already been sent with tracking already available the next day.
Credit where it’s due the service has been brilliant and a credit to Fitbit, very nearly ordered a different and more expensive brand,Hopefully this is a rare problem as I did like everything about it and the app is simple enough even for me.

Kind regards Daryll 


Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

@Daryll79, I'm sorry for the late response. However, I'm glad to hear that our Support team took care of your case and you will be back on track soon with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀