Versa Lite unable to swipe screen

[cfuller13]

Recently my home screen has seemed to freeze up.  I am unable to view anything other than the home screen which tells me what time it is but I can't view anything other than that.  I have tried turning it off and letting it come back on, it is fully charged, has a clock face that is created by Fitbit and not a 3rd party and is fully charged.  Please advise as I have only had this for about 6 months.  Thank you

[Kirsten1012]

I am having the same issue, had mine about 10 months. I've read a lot and some folks have had success with rebooting the watch or even a factory reset....hold the left button for about 8 seconds and you'll see it start to reboot.  This worked for some, but not me 😞    Good luck!

[cfuller13]

Thanks for the response. I have tried that too with no luck. So frustrating!  

[JuanJoFitbit]

Hi @cfuller13 @Kirsten1012, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite watches since their screen won't swipe. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try a factory reset as instructed below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• After this, set up your watches from scratch and see if the display swipes properly.

Keep me posted on the outcome.

[cfuller13]

Hi @JuanJoFitbit, I have done this and now I am unable to connect the device to the app.  I started over as if it was new and it can find the device but has been sitting and trying to connect the device.  It has sat for two hours doing this.  Any other suggestions?

[cfuller13]

@JuanJoFitbit, I was able to get the Versa to connect to the app on my computer and got it to update the device itself but it is still only allowing me to view the clock screen and I can't swipe to view anything or cancel alarms etc.  Please help, this is very frustrating.  Thank you in advance for your attention to this matter.

[Cathy1967]

I have the same problem.  I did what you suggested and cannot get the 2nd vibration that you spoke of. 

I'm beyond frustrated.  I also Did a chat conversation with Fitbit in March about getting a new versa.  After trying those suggestions, nothing has worked.