12-25-2020 14:40 - last edited on 12-27-2020 13:07 by LiliyaFitbit
12-25-2020 14:40 - last edited on 12-27-2020 13:07 by LiliyaFitbit
Good evening. I got Versa Lite as a Christmas present. When trying to change the face the message says to make sure all updates up to date. The app is up to date. The Versa lite says 33.1.30 - there is nowhere update available showing to carry out. I followed steps for reset, forget on Bluetooth, delete from Fitbit account and then add again - update still not showing.
I have no pc available to plug in to - pls advise how to resolve the matter via the iPhone app.
thank you
Moderator edit: subject for clarity
12-27-2020 13:04 - edited 12-27-2020 13:06
12-27-2020 13:04 - edited 12-27-2020 13:06
Welcome to the Fitbit Community, @Ahojnc.
Congratulations on your new watch! Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. Since the watch has been set up recently, it should show up an update 2-3 days after the setup. The current Versa Lite firmware version is 38.71.6.19. For more information about updating your watch, see How do I update my Fitbit device? To confirm the steps to change a clock face, see How do I change the clock face on my Fitbit device?
Let me know how it goes.
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