Versa Lite water damage

[nadianichols]

My fitbit versa lite did not want to charge yesterday. After examining the watch you can clearly see water damage. It is meant to be waterproof, and now the watch is one month out of warranty. Is the only solution now to get a new watch? I cant afford to buy a new watch every year. Is this a common problem? 

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @nadianichols, welcome to the Community Forums. I understand where you're coming from. Thanks for sharing a photo to show how your Versa Lite looks. 

If your watch got wet, it’s important to take it off and dry it well before putting it back on. If your watch has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser (like Cetaphil) and dry it with a lint free-cloth. Be sure to follow our Wear and Care instructions to keep your device clean.

Even though it may be ok to shower with our water-resistant devices, not doing so reduces the potential for exposure to soaps, shampoos, and conditioners, which can cause long-term damage to your device and may cause skin irritation. We also don’t recommend wearing any of our devices in a hot tub or sauna.

Water resistance may diminish over time and can be negatively impacted by any of the following:

• Dropping the device.
• Exposing the device to soaps, shampoos, conditioners, perfume, insect repellent, lotions, or sunscreen.
• Exposing the device to high-velocity water (for example, during water sports).

[nadianichols]

hi

thank you for getting back to me.

I tried everything, the watch still doesnt want to charge and therefore I
can't use it.

This is my 3rd fitbit and I truly love the product, but now I very
sceptical to buy another fitbit If I cant get this one to work.

Is there nowhere I can send my device and see if anyone can fix it?

please let me know.

nadia

[MarreFitbit]

@nadianichols I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

[julia_skolnik]

What was the outcome of this case? I am having the exact same issue… watch is out of warranty but my “waterproof” device has water visibly inside. 

[nadianichols]

Hi

They replaced mine. Was super happy with the service and the call centre.

Regards
Nadia

[JODYSHEP]

UGHHHH!!! i went in the pool with my versa 2 yesterday...usually I take it off..but i didn't this time. No warranty left. i can see condensation on the back sensors and it wont turn on. i put in it a bowl of rice overnight....nothing:(

[nadianichols]

Mine did the same. I also left it in water. At the shop it was out of
warranty but when I contacted fitbit directly, they said it was still under
warranty.

Try them.

Hope you come right.

[Lifitnessjess]

The same thing happened to me!!! I'm in a panic right now trying to keep it in rice. I would like to get in contact with someone about a replacement. Very sad that fitbit would do this to us. I never wore it in the shower, just in a pool and to the river once. Never very deep in the water either. I'm considering getting a galaxy watch to avoid this issue again. 

[nadianichols]

Hi

Contact fitbit, they replaced mine. Very helpful service. I got a brand new
screen and it is working great.

Hope it helps.

I also did the rice it didnt work. Contact them asap.

Regards
Nadia

[Lifitnessjess]

They only offered me a 35% discount....🙄 100% not getting another fitbit. Samsung it is. Hopefully those aren't made as awful as these things..