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Versa Lite went black and won't turn on

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‎01-01-2020 01:29 - last edited on ‎01-02-2020 06:13 by Fitbit Moderator

‎01-01-2020 01:29 - last edited on ‎01-02-2020 06:13 by Fitbit Moderator

I reset my versa lite after the music control would not work and now it will not turn back on.I have tried holding the side button for 5 seconds would just like to know if there is anything wrong with my device.

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 06:13

‎01-02-2020 06:13

@jonhose, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't turn on even though you have restarted it before contacting our forums.

 

I would like to know if your Versa vibrates when you put it on the charger.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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