Versa Lite went black

[HMet6]

Hello,

I am having an issue with my Versa Lite. I bought this device in December 2019. It stopped working yesterday afternoon with a charge at around 93%. The screen just goes black and no flashing green lights on the back. The only way the device comes back on is when I attach it to the charger.

  It takes a while to boot up when I attach and I was able to access the apps on the device while plugged in. After taking it off the charger it would work until the screen times around 10seconds and then will not work and I have to put it on the charger to get the screen back on.

   I have done all of the troubleshooting that I was told to do after reading the online help forums in Fitbit. Now, this morning the charge said 0% when just last night it was still in the 90% charge range while trying to troubleshoot. Currently, it’s still at 0% even though I’ve tried to charge it since this morning. I have had no prior issues with charging. It just seems unresponsive now. It vibrates after a minute or so after attaching to the charger, not as quick as it would normally, and will only show 0% and go black. 

 Again, I’ve only had this Versa Lite since December 2019. I have had no other issues during this time other than minor syncing issues and those were easily fixed. I LOVE Fitbit and just want to use my watch again!  I’m not sure what else to do now to fix it. 

Thank you!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @HMet6, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because you're still experiencing difficulties with your Versa Lite even after troubleshooting it, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[HMet6]

Hi,
I received an e-mail from support and they said it looked like my Versa lite synced on 8/15 with 100% battery. While it did do a final sync that day, it still didn’t work after I took it off the charger. And then when I put it back it went straight to 0% and had been at 0% all week. It has not worked since the day I wrote my post in the support forum. I’ve been using my old charge 2 from a few years ago that has a cracked screen and luckily still works so I can still use a device. I’d prefer to use my Versa lite that I have only had since December 2019. It is not working after doing troubleshooting and I can’t even do anything to try again because it keeps saying 0% on the charger which I’ve changed to different outlets and plugs. 

[HMet6]

Also,

In my app, the Versa lite still shows it’s at 100% battery life and synced but it says it was last synced with that data on August 15, 2020. It is now August 20 and for five days my actual device hasn’t synced because it’s been at 0% and my app can’t find my device.
Please let me know who and where I can send my device to. I have done everything I can do. I can not access my Versa Lite it will not charge.

Thank you. I do appreciate all the help I have received this far. 

[RicardoFitbit]

Thanks for your updates @HMet6.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

I'll be here if you need anything else.

[HMet6 · Accepted solution]

I’ve been in contact with them and have been helped. Thank you for your help as well!

[RicardoFitbit]

You're welcome @HMet6 , your update is appreciated.

I'm happy to know that your Customer Support team provided you assistance to get you back on track. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[henrybtown956]

Hi

My Fitbit Versa sync with my phone and it says it has full battery but I still have a black screen. The green light comes sometimes but screen.

[HMet6]

Does your screen turn on at all so you can access your apps on the device when you have it on the charger?

[henrybtown956]

No it does not turn on only black screen even when it's charging.

[HMet6]

I would definitely try to reach Customer Service. At that point for me, when my screen was black, I couldn’t access anything and had no way to retry or do any different troubleshooting they told me to do.