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Versa Lite went blank after the firmware update

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‎04-26-2020 06:22 - last edited on ‎06-20-2020 13:28 by Fitbit Moderator

‎04-26-2020 06:22 - last edited on ‎06-20-2020 13:28 by Fitbit Moderator

Ever since the update my Versa Lite has a blank screen. Vibrates and lights up, but there's nothing to see!! 

 

Moderator Edit: Clarified subject

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‎06-20-2020 13:34 - edited ‎04-21-2024 11:29

‎06-20-2020 13:34 - edited ‎04-21-2024 11:29

Hi there @LeslieAB76, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the blank screen on your Versa Lite.

If you haven't done so yet, please try the following steps:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

  3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-20-2020 13:34 - edited ‎04-21-2024 11:29

‎06-20-2020 13:34 - edited ‎04-21-2024 11:29

Hi there @LeslieAB76, welcome to the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the blank screen on your Versa Lite.

If you haven't done so yet, please try the following steps:

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

  3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes