help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite will not turn on/charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2021 11:53

‎04-03-2021 11:53

Versa Lite purchased 3/3/20. Basically, it is only a year old. I noticed condensation on the sensors. It has NEVER been submerged in water. I'm assuming it came from my sweat or heat from my wrist. It did not charge so I put it in a rice bag for 48 hours. It still will not turn on or charge, and it has been on there for hours. I tried holding the "on" button but nothing. It was working perfectly just a few days ago. Please help. What is the replacement policy? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-07-2021 05:13

‎04-07-2021 05:13

@CraigKay Welcome to our Fitbit Community. Regarding the charging and screen issues that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I'd like to know if your Versa Lite vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer