Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite wiped all my steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I noticed that my versa didn't recognize any steps yesterday and then when I ran today it showed it during the run but then wiped it out. I did a factory reset but now its just scrolling through different languages and won't show anything.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there @Hhmckee, welcome to the Community Forums. I'm sorry to hear that your Versa Lite wiped your steps, I understand where your concern is coming from and how you must be feel about this. Thanks for trying to solve the issue prior to posting here, I'll be glad to continue to help you.

While reading your post I was wondering when was the last time you sync your Versa Lite prior to yesterday's synchronization? If you had not synced your watch days before, what happened to you the day before yesterday is an expected behavior. You should have logged in to sync the tracker before you began wearing it.

If you remember the exact amount of steps you can try manually logging the activity. To get more information about this, check the article: Can I add an activity manually to my Fitbit account?Additionally, it'd be great to take a look at: How do Fitbit devices sync their data? to get more information about how your Versa Lite syncs. 

Regarding the different languages on your watch's screen, please note that the difficulty you are having to set up your Versa Lite usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

Hi there @Hhmckee, welcome to the Community Forums. I'm sorry to hear that your Versa Lite wiped your steps, I understand where your concern is coming from and how you must be feel about this. Thanks for trying to solve the issue prior to posting here, I'll be glad to continue to help you.

While reading your post I was wondering when was the last time you sync your Versa Lite prior to yesterday's synchronization? If you had not synced your watch days before, what happened to you the day before yesterday is an expected behavior. You should have logged in to sync the tracker before you began wearing it.

If you remember the exact amount of steps you can try manually logging the activity. To get more information about this, check the article: Can I add an activity manually to my Fitbit account?Additionally, it'd be great to take a look at: How do Fitbit devices sync their data? to get more information about how your Versa Lite syncs. 

Regarding the different languages on your watch's screen, please note that the difficulty you are having to set up your Versa Lite usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

  • Remove your Versa Lite from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa Lite again.
  • If there is no connection, restart your Versa Lite.


If you can't get started with your Versa Lite, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes