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Versa Lite won't charge and is getting heat up

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‎09-15-2020 07:38 - last edited on ‎09-15-2020 08:05 by Fitbit Moderator

‎09-15-2020 07:38 - last edited on ‎09-15-2020 08:05 by Fitbit Moderator

my fitbit versa lite will not charge its getting hot feeling

 

 

Moderator Edit: Clarified subject

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‎09-15-2020 08:06 - edited ‎09-20-2023 09:46

‎09-15-2020 08:06 - edited ‎09-20-2023 09:46

Hi there @April76, welcome to the Community Forums. I'm sorry to hear that your Versa Lite is not taking a charge and is also getting heat up. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums, I'd suggest not to charge your Charge 3 until you hear from our team. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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