help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't charge and is getting heat up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2020 08:46 - last edited on ‎12-04-2020 11:00 by Fitbit Moderator

‎12-04-2020 08:46 - last edited on ‎12-04-2020 11:00 by Fitbit Moderator

14 months after buying a Versa Lite, it stopped charging. Last night I docked the tracker on its cradle to charge it left it there for about 1 hour. When I went back to get it off the charger, I noticed it has overheated and got no charge all all. Did every troubleshooting possiblr, but the watch is dead. I can't even try to reboot it, because it has no charge at all. I believe the battery has gone for good. If it's the case, it's unbelievable. Can someone help me, please?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-04-2020 11:03

‎12-04-2020 11:03

Hi there @Luis_PT, it's nice to see you around the Community Forums. Thanks for the details shared in your post, I understand where your concern is coming from. I appreciate you have already tried to troubleshoot this situation before reaching us.

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-14-2023 16:32

In response to MarreFitbit

‎07-14-2023 16:32

I am running into the same issue with my Versa Lite. The other day, the charge went to zero which was unexpected, so I connected it to the charger. It was fully charged and I wore it to bed. The next morning, the charge was zero again. I connected it to the charger again and this time it did not charge but the watch was hot.  I also have an older Fitbit Charge 2 which still works so I am surprised this newer watch is not working anymore. Anything I can do?

Best Answer
0 Votes