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Versa Lite won't charge and it's stuck on Fitbit logo

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‎10-05-2022 00:57 - last edited on ‎10-06-2022 09:20 by Fitbit Moderator

‎10-05-2022 00:57 - last edited on ‎10-06-2022 09:20 by Fitbit Moderator

Hi

In December, you supplied a replacement Versa Lite as the other stopped working. This replacement now will not boot up. I didn't wear it for a couple of months, then when charging to use it, it started to charge (showing 0% charging on the screen) then I left it for a few hours to charge up. When I came back to it, expecting it to be fully charged, it just displayed the FitBit logo constantly. I held the power button to restart it, but the screen went black and nothing else. Now it occasionally shows the logo screen but is mostly just showing a black screen. How can I get this thing back up and running?

 

Moderator Edit: Clarified subject

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‎10-06-2022 09:22

‎10-06-2022 09:22

Hi there, @MitchinSpain. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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