help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't charge or reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2020 11:52 - last edited on ‎05-04-2020 13:25 by

‎05-03-2020 11:52 - last edited on ‎05-04-2020 13:25 by

My Versa Lite is not charging, not counting steps and will not do a reset.  I bought this in October 2019.  It claims to have synced at this morning at 3:30 am.  Software/firmware appears to be up to date:  version 3.19.2, updated 4/24/20.  I've also cleaned the back with a light bit of rubbing alcohol.

 

Any help is appreciated.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2020 13:24

‎05-04-2020 13:24

Hi @Carrie0805, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your Versa Lite won't charge, count steps or reset. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes