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Versa Lite won't charge or turn on

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‎07-15-2019 06:27

‎07-15-2019 06:27

I have not had a good experience with my Mulberry colored Versa Lite. The first two (one purchase and one replacement)  were defective and Kohl's reluctantly replaced them ( I waited a few weeks before opening the 1st watch). I thought the 3rd watch was doing well at least for 2 months then I noticed I had to charge it every other day then the battery completely died on me. I cannot get my Versa Lite to charge at all or turn on.

I've also noticed that in the beginning the green and red lights would turn off after a while if I laid the watch face down but during its final week of use both lights stayed on blinking continuously.  Is there a fix for this or do I need to contact Fitbit for a replacement? I'm tired of this whole thing.  

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‎07-17-2019 17:27

‎07-17-2019 17:27

Welcome to the Fitbit Community @ImKeda. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing your experience with the Fitbit Versa Lite. I'm sorry to hear about the difficulties you've had and I am here to help you. I understand that you cannot get your device to charge or turn on. Before considering other options, I recommend checking this help article with our complete troubleshooting steps including restart. 

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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