Versa Lite won’t charge or turn on

[Anitz]

Hey everyone I seem to be having the same problem 

I got my versa lite in June 2019.

Feb 2020 it won’t hold charge for more than a few hrs, now today 12th Feb won’t even turn on.

crazy.

Moderator edit: format

[JuanJoFitbit]

@Anitz, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it experienced battery draining issues and now it won't even turn on.

I'd like to know if your Versa Lite vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Finally, follow the tips that this help page contains in order to improve the battery life of your Versa Lite.

Keep me posted on the outcome.

[Anitz]

Hey, no it doesn’t vibrate when put onto charger.

nothing is working

[JuanJoFitbit]

@Anitz, I'm sorry for the late response. However, I appreciate the information requested.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[RondaLL]

What was the solution?

[JuanJoFitbit]

Hi @RondaLL, thank you for joining us in this thread. I got in touch with our Customer Service team in regards to your case and told me that they assisted you via chat. It's great to hear that they took care of your case and you are back on track with a replacement unit.

I'd also like you to check out our Discussions board and you'll be able to tell your stories, meet more people and start your own topics.

Don't hesitate to get back if more assistance is needed.