Versa Lite won't charge or turn on

[brianna1697]

My Versa Lite isn't charging. It went completely dead so when I put it on the charger it just read 0%. It would let me look at notifications right after it starting charging, but after the screen went dark, it won't let me do anything. The screen wouldn't turn on after it went dark. After several hours it still reads 0%. After taking it off the screen goes black and I can't even get the logo to come up. I got a new charger and now it will wake the screen up with motion. I have cleaned the charging contacts, changed the wall port, charged on the computer. I have also disconnected from my phone and reconnected through Bluetooth and done factory rest. Is there anything else that can be done? It is less than 5 months old. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @brianna1697. Thanks for the details provided in your post about your Versa Lite's recent behavior and for taking the time to troubleshoot it prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.