Versa Lite won't complete the firmware update

[Wolfie1038]

Been trying for 8 hours to get this update to go in.  Now it tells me   (in a large white box) "Unable to start firmware update. Firmware update cannot be started right now because the system is busy or the device is not connected. Try again in a few moments."  I have been working on this update since 6AM and as slow as it was going...at least it seems to have made progress since the blue was about half way up the screen. Now I have NOTHING!  Back to the dim screen that says download the fitbit app to begin. I just bought this in November and I can't believe all the problems I have been having with it. Lately it's lost time, won't sync, now it won't update firmware.  I even did a factory reset thinking I could just start over......BIG MISTAKE!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Wolfie1038, thanks for stopping by. I'm sorry to hear that you're having trouble updating your Versa Lite, I appreciate your time and efforts in troubleshooting it prior to posting here.

Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

If you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

1. Open the Settings app on your watch > About.
2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. 
3. Keep your Fitbit device close to your phone or tablet to complete the update.
4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

Give this a go and let me know the outcome.

[Wolfie1038]

Thank you for the prompt reply. Unfortunately I can't do as you instructed because I don't have a watch showing on my Versa Lite. After trying all the "solutions" for not connecting, not syncing, losing time, etc I was left with factory reset. I did that and it took forever to sync it. Said there was an update I had to install before I could use my watch. Worked 8hrs trying to get the update in. Got probably 1/3 of it and then lost the sync.  Still have nothing but a dim notice in multiple languages telling me to d/l the fitbit app.  Have deleted and installed the app 5 or 6 times. Last sync was at 2:48 this afternoon!  Did the turn on/off Bluetooth probably 30 times. Have rebooted the phone a dozen times. Even reset network connections on the phone and I'm still sitting here with a watch that won't work.

[MarreFitbit]

Hi there @Wolfie1038, thanks for getting back and for the update.

I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Wolfie1038]

Thank you for your help.  I wound up calling support and the man (Frank) was very nice. Walked me through everything a couple times and could NOT get it to sync, so could not get it up and running again.  Thank goodness for the warranty! I bought it in Nov, so I am sending this one back as per his instructions and they will send me a new one within 5 business days of their receiving my old one!!

[MarreFitbit]

Hey @Wolfie1038, I'm very glad to hear that you're getting a replacement. 😉 We really appreciate your time and efforts in troubleshoot your your Versa Lite. 

We're always around, so do not hesitate to let us know if there's anything else we may do for you.