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Versa Lite won't complete the firmware update

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‎07-31-2020 19:27 - last edited on ‎08-03-2020 13:23 by Fitbit Moderator

‎07-31-2020 19:27 - last edited on ‎08-03-2020 13:23 by Fitbit Moderator

opened my versa lite and synced it up at 11am, it's been going all day and now evening trying to download firmware update. All day of leaving it on the charger and my phone close by. It's now 80% done. Why does this take so long? My kids ace 2s took 10 minutes to set up. 

 

Moderator Edit: Clarified subject

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‎08-03-2020 13:25 - edited ‎10-12-2023 18:21

‎08-03-2020 13:25 - edited ‎10-12-2023 18:21

Hi there @SunshineR2020, welcome to the Community Forums. Thanks for the details provided in your post about the trouble in completing the firmware update on your Versa Lite. 

If you're still having difficulties, I'd recommend following the troubleshooting steps provided here: Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


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