help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't complete the firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2022 19:54 - last edited on ‎03-28-2022 11:43 by Fitbit Moderator

‎03-27-2022 19:54 - last edited on ‎03-28-2022 11:43 by Fitbit Moderator

I have a firmware update for my Versa Lite. After 2 days of waiting for it to finish, the device disconnected and now won’t stay connected for more that 1 minute to finish the update

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-28-2022 11:45 - edited ‎12-27-2023 04:27

‎03-28-2022 11:45 - edited ‎12-27-2023 04:27

Hi there, @Dmazzyd. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa Lite. 

For troubleshooting steps steps, I'd recommend to see Why can't I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-28-2022 14:47

‎03-28-2022 14:47

If it wont stay connected to complete the update, it might e because it has been successfully updated and disconnects from the app on your phone because it's already updated.

 

I've just finished updating my Versa 2 to firmware v35.72.1.19 as well. My versa 2 says update complete in it's notifications, but the Fit Bit app on my android phone keeps saying to update my tracker, and gets as far as the synching step, then fails and says to retry over bluetooth, then retry over wifi. As per my experience with previous firmware updates I tried once again to update my Versa 2 but the watch tried then reverted back to the normal screen and on checking the settings/about screen on the watch it showed it was updated successfully..

 

So I went to the apps settings on my android phone and force stopped the Fit Bit app,, then restarted the app.  The app now tells me that my Versa 2 firmware is up to date with v35.72.1.19

 

So you may want to check your watch and see if it's got v35.72.1.19 in it's settings/about screen, and force stop then restart the Fit Bit app on your phone.

HTH

   

Best Answer
0 Votes